Privacy Policy

Last updated: October 5, 2025

1. Introduction

FRASK INDUSTRIES (hereinafter "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in compliance with the Belgian Data Protection Act and the European General Data Protection Regulation (GDPR).

2. Responsible Party

FRASK INDUSTRIES
Liersesteenweg 189
2860 Sint Katelijne Waver
Belgium
Email: info@frask.be
Phone: +32 475 45 56 98

3. Data We Collect

We may collect and process the following personal data:

  • Contact Information: Name, company name, email address, phone number, postal address
  • Business Information: Job title, industry sector, purchasing requirements
  • Communication Data: Any information you provide when contacting us via email, phone, or contact forms
  • Technical Data: IP address, browser type, device information, cookies (see Cookie Policy)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent (e.g., subscribing to newsletters)
  • Contract Performance: Processing necessary to fulfill contractual obligations
  • Legitimate Interest: For business development, customer service, and improving our services
  • Legal Obligation: When required by Belgian or EU law

5. How We Use Your Data

We use your personal data for:

  • Responding to inquiries and providing customer support
  • Processing orders and managing business relationships
  • Sending product information and technical specifications
  • Improving our website and services
  • Complying with legal and regulatory requirements
  • Sending marketing communications (only with your consent)

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., hosting providers, email services)
  • Business Partners: Shinano INC and Kuken Air Tools for order fulfillment and technical support
  • Legal Authorities: When required by law or to protect our legal rights

All third parties are required to respect the security of your data and treat it in accordance with applicable law.

7. International Data Transfers

Your data may be transferred to our partners in Japan (Shinano INC, Kuken Air Tools). Such transfers comply with GDPR requirements through appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Customer data: Duration of business relationship plus 7 years (Belgian accounting law)
  • Marketing consent: Until you withdraw consent or after 3 years of inactivity
  • Website analytics: 26 months maximum

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restriction: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@frask.be

10. Cookies

Our website uses cookies to improve user experience. By using our website, you consent to our use of cookies in accordance with this policy. You can manage cookie preferences through your browser settings.

11. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are directed at business professionals. We do not knowingly collect data from individuals under 16 years of age.

13. Changes to This Policy

We may update this privacy policy periodically. The latest version will always be available on our website with the revision date indicated.

14. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit (GBA/APD)
Drukpersstraat 35, 1000 Brussels
Phone: +32 2 274 48 00
Email: contact@apd-gba.be
Website: www.dataprotectionauthority.be

15. Contact Us

For questions about this privacy policy or to exercise your rights, please contact:

FRASK INDUSTRIES
Email: info@frask.be
Phone: +32 475 45 56 98
Address: Liersesteenweg 189, 2860 Sint Katelijne Waver, Belgium